Data Protection

The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is the responsible authority for data processing.

Address:

Friedrich-Ebert-Allee 32 + 36, 53113 Bonn
Dag-Hammarskjöld-Weg 1–5, 65760 Eschborn

Contact:

beratung(at)wirtschaft-entwicklung.de

Contact details for the Data Protection Supervisor:

datenschutzbeauftragter(at)giz.de

Information on the processing of data collected:

As the central point of contact (“one-stop shop”) for development cooperation, the AWE is financed by the BMZ. It is supported by the DEG Impulse gGmbH and the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH. It helps small and medium-sized enterprises (SMEs) in particular to contribute to sustainable development in developing and emerging countries through their economic success. The AWE advises companies and helps them to look for financing and funding instruments. Together with its supporters and partners, the agency includes SMEs in particular in its reliable international network of development cooperation. The advice is tailored and free of charge.

The AWE processes personal data exclusively in accordance with the European General Data Protection Regulation (GDPR) and the Federal Data Protection Regulation (Bundesdatenschutzgesetz, BDSG). Personal data include, for example, names, addresses, email addresses and user behaviour.

AWE only processes personal data to the extent necessary. Which data are required and processed for which purpose and on what basis is largely determined by the type of service you use or the purpose for which the data is required.

To store personal information we use a service from Microsoft Dynamics.

If you have subscribed to any of our services, you may cancel your subscription at any time and will be given an easy way to do so. You can either click in the email you receive to unsubscribe or send your request to beratung(at)wirtschaft-entwicklung.de.

User analysis:

An analysis service is used to optimize the user experience on the website of the Agency for Business and Economic Development. Two analysis services "Matomo" and "etracker" are currently being used in parallel for a transitional period, which is why an opt-out must be carried out separately for both tools. You will find the opt-out switch at the end of the information on data protection at Matomo or at etracker.

Analysis service Matomo

The website of the Agency for Business and Economic Development uses the web analysis service software Matomo (www.matomo.org), a service by the provider InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand for the analysis of usage data. Each time a user accesses the Agency for Business and Economic Development website and each time a file is accessed data about this process are temporarily stored in a log file. Each data set is anonymised by changing the IP address before the data are stored. Specifically, the following data are stored about each access:

IP address
Browser type
Browser versions
Browser plug-ins
Operating system
Screen resolution
Websites visited
Duration of the visit
Website loading time

When individual pages are accessed, files known as temporary cookies are used to facilitate navigation. Cookies are small text files stored locally in the website visitor’s internet browser cache. These session cookies do not contain any personal data and expire after the session has ended or a user survey has ended.

It is possible to object to the processing of user data to analyze user behavior. You can deactivate the collection of user data here.

Analysis service etracker

The website of the Agency for Business and Economic Development uses the services of etracker GmbH from Hamburg, Germany (www.etracker.com) to analyze usage data. The data is stored and evaluated completely anonymously.
The data generated with etracker is processed and stored by etracker exclusively in Germany on behalf of GIZ. Further information on data protection at etracker can be found here: https://www.etracker.com/datenschutz/.
You can object to the data processing described above at any time by clicking on the slider. The objection has no adverse consequences. If no slider is displayed, data collection is already blocked by other blocking measures.

Information on objection:

In order to do this, a cookie is placed on the terminal device that prevents the collection of user data when the user visits this website. For the objection to be effective, the cookie must be placed on each terminal device used. Since the cookie is placed in the respective browser (internet program), the cookie must be placed in each browser if several browsers are used on a single terminal device (Internet Explorer, Chrome, Mozilla Firefox). It should also be noted that the objection cookie is also deleted when all cookies are deleted and will then need to be placed again.

Cookies:

This website uses cookies, in other words small files containing short texts for technical processing. Without cookies, for example if these are deactivated in the browser, this website cannot be used in full.

Temporary cookies matomo: these session cookies are used for user analysis (see above). They do not contain any personal data and expire after the session has ended.

Recipients of personal data:

Your data are not passed on to third parties.
Your data are not transferred to third countries.

Duration of data storage:

Personal data are routinely deleted when

they are no longer necessary to implement the contract,
the person in question has not granted separate consent,
retention obligations and periods specified in law mean that the data do not need to be held any longer.

Information on user rights:

Visitors to the AWE website have the right,

To obtain information about their data stored by us (Article 15 GDPR),
To request that their data stored by us are rectified (Article 16 GDPR),
To request the erasure of their data stored by us (Article 17 GDPR).
To request restriction of the processing of their data stored by us (Article 18 GDPR),
To object to the storage of their data if personal data are processed on the basis of the first sentence of Article 6 (1) 1 f and e GDPR (Article 21 GDPR),
To receive their personal data in a commonly used, machine-readable format from the controller such that they can potentially be transmitted to another controller (right to data portability, Article 20 GDPR).
To withdraw their consent to the extent that the data has been processed on the basis of consent (Article 6 (1) a GDPR). The lawfulness of the processing on the basis of the consent given remains unaffected until receipt of the withdrawal.

Users also have the right in accordance with Article 19 GDPR to lodge a complaint with the competent data protection supervisory authority. The competent authority is the Federal Commissioner for Data Protection and Freedom of Information (BfDI).

If you have any questions or complaints about this website, you can use the following contact address:

beratung(at)wirtschaft-entwicklung.de

Processing of personal data when contacting us:

When users contact us, the data provided is processed in order to be able to respond to the enquiry. The following contact options are available:

Contact form
Company address
Callback service
Event registration
Email
Phone
Letter

Contact form:

On the AWE website, the contact form provides an option for electronic contact. When using the contact form, the name of the company/institution, the name of the contact, the email address, your query and where appropriate your postal address and other personal data included in the enquiry are processed. The provision of a postal address is optional and enables the query to be addressed via post if desired. The processing is on the basis of consent according to Article 6 (1) a GDPR and for the purpose of processing your query.

By activating the checkbox and sending the contact form, the user declares their consent for the sending and storage of their personal data. Completion of the contact form can be discontinued at any time. The data are only sent once the form is submitted.

Data are sent to AWE via an SSL-encrypted connection.

Company information:

As soon as you send the AWE contact form, you will receive a confirmation via email with company information attached. Sending the company information ensures that we can process your query as well as possible. With additional information about your project, our advisors can prepare themselves as well as possible for a discussion with you. In using the company information, information about your company (e.g. postal address and telephone number) and information about your project (e.g. a brief description of the project and activities to achieve your goals) will be requested and processed. You do not have to provide any information.

By sending the company information to beratung(at)wirtschaft-entwicklung.de, the user declares their consent for the sending and storage of their personal data. The completion of the company information can be discontinued at any time and is voluntary. The data are only sent when the form is submitted.

Callback service:

The AWE website also offers the option to complete the form for the callback service to contact AWE. When using the callback service, the name, telephone number and email address are requested and processed. The processing is on the basis of consent according to Article 6 (1) a GDPR and for the purpose of processing your query.

Event registration:

The AWE website offers a form for electronic registration for events. In the event registration, your title, your name, your email address and information about your company/institution are processed. By participating in the event, you also consent to the publication of photos and video recordings that show you for the purposes of PR work. You also have the option to be contacted by the AWE advisors for a personal consultation.

The processing of your data is on the basis of consent according to Article 6 (1) a GDPR and for the purpose of processing your query.
By activating the checkbox and sending the contact form, the user declares their consent for the sending and storage of their personal data. Completion of the contact form can be discontinued at any time. The data are only sent once the form is submitted.
The data collected in the event registration are stored in the Agency for Business and Economic Development for event processing and are processed using IT.

Email:

Alternatively, there is an option to contact AWE via the email addresses provided. In this case, the user’s personal data communicated via email (for example: surname, first name, address) but at least the email address and information contained in the email are stored exclusively for the purpose of making contact and processing the query. The legal basis for the processing of the data processed after being sent via email is Article 6 (1) e GDPR.

Phone:

When contact is made by telephone, where necessary personal data are processed to process the query. The legal basis for the processing of the data communicated during a telephone call is Article 6 (1) e GDPR.

Letter:

When making contact by letter, the personal data communicated (for example: surname, first name, address) and information contained in the letter are stored for the purpose of making contact and processing the query.

The legal basis for the processing of the data communicated when sending a letter is Article 6 (1) e GDPR.

Provision of information by AWE–newsletter:

Personal data are used for the purpose of processing the subscription to each respective newsletter. The data are processed and used exclusively for sending the newsletter.

After entering the email address, users receive an email containing a link for confirming the authenticity of the address and the subscription (“double opt-in”). If users do not confirm the registration by clicking on the link contained in the email, the data are deleted immediately.

The legal basis for the processing of data in connection with the dispatch of newsletters is their consent in accordance with Article 6 (1) a GDPR.
The newsletter subscription can be cancelled at any time. If the subscription is cancelled, all personal data are deleted from our database.

Processing of personal data in connection with social network use:

On its website, AWE invites users to visit its company presence on social networking sites and platforms such as Twitter, LinkedIn and YouTube.

These online presences are operated in order to interact with the users that are active on these sites and platforms and to inform them about projects and services. By clicking on a social network’s logo, the user is redirected to the AWE presence on the respective network.

When users visit the platforms, personal data are collected, used and stored by the operators of the respective social network, but not by AWE. This is also the case even if the users themselves do not have an account with the respective social network.

The individual data processing operations and their scope differ depending on the operator of the respective social network. AWE has no influence on the collection of data or its further use by the social network operators. We are not fully aware of the extent to which, where and for how long the data are stored; to what extent the networks comply with existing obligations regarding erasure; what analyses are conducted and links established with the data; and to whom the data are disclosed.

Access to AWE social media sites is subject to the terms of use and privacy policies of the respective operators. The contact details and links to the data privacy policies of the social media on which AWE maintains a presence are available to AWE.

You can prevent the actions you take here being analysed and linked. This will protect your privacy but will also prevent the owner from learning from your actions and improving usability for you and other users.