Privacy Policy

The controller within the meaning of Article 4 (7) GDPR for all data processing in connection with visits to this website is the

Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

Registered office Bonn
Friedrich-Ebert-Allee 32 + 36
53113 Bonn, Germany
Phone +49 228 44 60-0
Fax +49 228 44 60-17 66

Registered office Eschborn
Dag-Hammarskjöld-Weg 1–5
65760 Eschborn, Germany
Phone +49 6196 79-0
Fax +49 6196 79-11 15

Email: beratung@wirtschaft-entwicklung.de

This website is a service of the Agency for Business and Economic Development (AWE). AWE is supported by GIZ and DEG Impulse gGmbH; GIZ operates the website. In the following, “we” refers to AWE or GIZ as the controller.

datenschutzbeauftragter@giz.de

As the central point of contact (“one-stop shop”) for development cooperation, the AWE is financed by the BMZ. It is supported by the DEG Impulse gGmbH and the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH. It helps small and medium-sized enterprises (SMEs) in particular to contribute to sustainable development in developing and emerging countries through their economic success. The AWE advises companies and helps them to look for financing and funding instruments. Together with its supporters and partners, the agency includes SMEs in particular in its reliable international network of development cooperation. The advice is tailored and free of charge.

The AWE processes personal data exclusively in accordance with the European General Data Protection Regulation (GDPR) and the Federal Data Protection Regulation (Bundesdatenschutzgesetz, BDSG). Personal data include, for example, names, addresses, email addresses and user behaviour.

AWE only processes personal data to the extent necessary. Which data are required and processed for which purpose and on what basis is largely determined by the type of service you use or the purpose for which the data is required.

To store personal information we use a service from Microsoft Dynamics.

If you have subscribed to any of our services, you may cancel your subscription at any time and will be given an easy way to do so. You can either click in the email you receive to unsubscribe or send your request to beratung@wirtschaft-entwicklung.de.

The analysis services Matomo and etracker are used to optimise the user experience on the website of the Agency for Business and Economic Development. Both record visits without cookies by default. You decide in the cookie banner whether the services may additionally set cookies; you can change your selection at any time in the “Cookie settings”. You can object to your visit being recorded altogether at the bottom of this page under “Objection to reach analysis”.

The website of the Agency for Business and Economic Development uses the open-source web analysis software Matomo to analyse usage data. Matomo runs on a server of a hosting provider commissioned by us (netcup GmbH, Karlsruhe; server location: data centre in Nuremberg, Germany). A data processing agreement in accordance with Article 28 GDPR has been concluded with the provider. The data collected is not transferred to the manufacturer of Matomo or to any other third party. Before it is stored, the IP address is anonymised by truncation.

Without your consent (default setting), Matomo records usage without cookies. The following data is processed:

• IP address (truncated)
• Browser type and version
• Operating system
• Pages visited
• Duration of the visit
• Page loading time

Individual visits are not recognised across several sessions. The legal basis is our legitimate interest in measuring reach and improving our services (Article 6 (1) f GDPR).

If you consent in the cookie banner, Matomo additionally sets cookies: _pk_id (recognition, lifetime 13 months), _pk_ref (origin of the visit, lifetime 6 months) and _pk_ses (session, lifetime 30 minutes). Technical characteristics of your browser such as the screen resolution are then also recorded. In this case, the legal basis is your consent (Section 25 (1) TDDDG, Article 6 (1) a GDPR). You can withdraw your consent at any time with effect for the future (Article 7 (3) GDPR).

The raw data is deleted as soon as it is no longer required for the reach analysis. Aggregated statistics without any personal reference remain stored.

In the “Cookie settings” you can object to Matomo setting cookies at any time; recording without cookies then continues. You can object to Matomo recording your visit altogether at the bottom of this page under “Objection to reach analysis” (Article 21 GDPR).

The website of the Agency for Business and Economic Development uses services of etracker GmbH, Hamburg, Germany (www.etracker.com) to analyse usage data. The data generated with etracker is processed and stored by etracker on behalf of GIZ exclusively in Germany. A data processing agreement in accordance with Article 28 GDPR has been concluded with etracker. The IP address is truncated before it is stored; we are unable to attribute the data to you personally.

Without your consent (default setting), etracker records usage without analysis cookies: visits are attributed on the server side using a session identifier that is valid for a maximum of 24 hours. Only technically necessary entries are stored in your browser, for example for the objection function (lifetime 180 days). The legal basis is our legitimate interest in measuring reach and improving our services (Article 6 (1) f GDPR).

If you consent in the cookie banner, etracker sets cookies with a lifetime of up to 12 months to recognise returning visits. In this case, the legal basis is your consent (Section 25 (1) TDDDG, Article 6 (1) a GDPR). You can withdraw your consent at any time with effect for the future (Article 7 (3) GDPR).

The raw data is deleted as soon as it is no longer required for the reach analysis. Aggregated statistics without any personal reference remain stored. Further information on data protection at etracker can be found here: https://www.etracker.com/en/data-privacy/.

In the “Cookie settings” you can object to etracker setting cookies at any time; recording without cookies then continues. You can object to etracker recording your visit altogether at the bottom of this page under “Objection to reach analysis” (Article 21 GDPR). Objecting has no adverse consequences.

In the cookie banner you only object to cookies being set; recording without cookies then continues. To object to your visit being recorded altogether, use the objection function at the bottom of this page.

Your selection in the cookie banner and your objection are stored in your browser. For them to take effect, they must be made on every device and in every browser you use. If all cookies and website data are deleted, your selection is deleted as well and must be made again.

If the analysis services are not loaded, for example because a browser extension blocks them, no data is recorded; the objection function is then not displayed.

This website uses cookies, i.e. small files containing short texts for technical processing. Without cookies, for example if they have been deactivated in the browser, this website cannot be used in full.

Technically necessary cookies store, for example, your selection in the cookie banner or temporary data when using forms. Cookies of the analysis services Matomo and etracker are only set with your consent (see above). A complete overview of all cookies with their purpose and lifetime can be found at the bottom of the website under “Cookie settings”.

We only pass on personal data to the extent necessary for the purposes stated in this privacy policy. Recipients are in particular service providers acting on our behalf (processors in accordance with Article 28 GDPR) and providers of content that you actively access on our website.

Processors

• Hosting of the website and the analysis software Matomo: netcup GmbH, Karlsruhe, Germany (data centre in Nuremberg)
• Reach analysis: etracker GmbH, Hamburg, Germany
• Newsletter dispatch: Brevo GmbH, Paris, France

Spam protection in forms (hCaptcha)

To protect our forms against automated submissions, we use hCaptcha by Intuition Machines, Inc., USA. In the process, your IP address and information about your browser in particular are transmitted to hCaptcha. The legal basis is our legitimate interest in preventing misuse (Article 6 (1) f GDPR). The transfer to the USA is based on the European Commission’s adequacy decision on the EU-US Data Privacy Framework (Article 45 GDPR), under which Intuition Machines, Inc. is certified.

Videos (YouTube) and social wall (Flockler)

Videos from YouTube (Google Ireland Limited, Ireland) and the social wall by Flockler (Flockler Oy, Finland) are only loaded once you have expressly allowed this with a click. Only then is data such as your IP address transmitted to the respective provider. YouTube videos are embedded in privacy-enhanced mode (youtube-nocookie.com). The legal basis is your consent (Section 25 (1) TDDDG, Article 6 (1) a GDPR). In the case of YouTube, data may be transferred to Google LLC in the USA; this is based on the European Commission’s adequacy decision on the EU-US Data Privacy Framework (Article 45 GDPR), under which Google LLC is certified.

Personal data are routinely deleted when

• they are no longer necessary to implement the contract,
• the person in question has not granted separate consent,
• retention obligations and periods specified in law mean that the data do not need to be held any longer.

Visitors to the AWE website have the right,

• To obtain information about their data stored by us (Article 15 GDPR),
• To request that their data stored by us are rectified (Article 16 GDPR),
• To request the erasure of their data stored by us (Article 17 GDPR).
• To request restriction of the processing of their data stored by us (Article 18 GDPR),
• To object to the storage of their data if personal data are processed on the basis of the first sentence of Article 6 (1) 1 f and e GDPR (Article 21 GDPR),
• To receive their personal data in a commonly used, machine-readable format from the controller such that they can potentially be transmitted to another controller (right to data portability, Article 20 GDPR).
• To withdraw their consent to the extent that the data has been processed on the basis of consent (Article 6 (1) a GDPR). The lawfulness of the processing on the basis of the consent given remains unaffected until receipt of the withdrawal.

Users also have the right in accordance with Article 77 GDPR to lodge a complaint with the competent data protection supervisory authority. The competent authority is the Federal Commissioner for Data Protection and Freedom of Information (BfDI).

If you have any questions or complaints about this website, you can use the following contact address:

beratung@wirtschaft-entwicklung.de

When users contact us, the data provided is processed in order to be able to respond to the enquiry. The following contact options are available:

• Contact form
• Company information
• Callback service
• Event registration
• Africa Lounge appointment booking
• Email
• Phone
• Letter

Contact form

On the AWE website, the contact form provides an option for electronic contact. When using the contact form, the name of the company/institution, the name of the contact, the email address, your query and where appropriateother personal data included in the enquiry are processed. The processing is on the basis of consent according to Article 6 (1) a GDPR and for the purpose of processing your query.

By activating the checkbox and sending the contact form, the user declares their consent for the sending and storage of their personal data. Completion of the contact form can be discontinued at any time. The data are only sent once the form is submitted.

Data are sent to AWE via an SSL-encrypted connection.

Extendes contact form

To enable our advisers to prepare as thoroughly as possible for your consultation, we may in some cases request further information about your project. When you use this extended contact form, details about your company (e.g. turnover) and further information about your project will be requested and processed. None of this information is compulsory.

By sending the company information to beratung@wirtschaft-entwicklung.de, the user declares their consent for the sending and storage of their personal data. The completion of the company information can be discontinued at any time and is voluntary. The data are only sent when the form is submitted.

Event registration

The AWE website offers a form for electronic registration for events. In the event registration, your title, your name, your email address and information about your company/institution are processed. By participating in the event, you also consent to the publication of photos and video recordings that show you for the purposes of PR work. You also have the option to be contacted by the AWE advisors for a personal consultation.

The processing of your data is on the basis of consent according to Article 6 (1) a GDPR and for the purpose of processing your query.
By activating the checkbox and sending the contact form, the user declares their consent for the sending and storage of their personal data. Completion of the contact form can be discontinued at any time. The data are only sent once the form is submitted.
The data collected in the event registration are stored in the Agency for Business and Economic Development for event processing and are processed using IT.

Africa Lounge appointment booking

You can request a consultation appointment using the Africa Lounge appointment booking form. In the process, your name, your email address, information about your company (e.g. website, industry, revenue, number of employees, year founded, target region or target country), your request and your preferred appointment are processed. The processing is on the basis of your consent according to Article 6 (1) a GDPR for the purpose of arranging the appointment and providing advice.

With your separate consent in the form, your data is also shared with Germany Trade & Invest (GTAI), Germany’s federal economic development agency. GTAI uses your data to obtain feedback from you in connection with the event. Further information can be found in GTAI’s privacy policy.

Email

Alternatively, there is an option to contact AWE via the email addresses provided. In this case, the user’s personal data communicated via email (for example: surname, first name, address) but at least the email address and information contained in the email are stored exclusively for the purpose of making contact and processing the query. The legal basis for the processing of the data processed after being sent via email is Article 6 (1) e GDPR.

Phone

When contact is made by telephone, where necessary personal data are processed to process the query. The legal basis for the processing of the data communicated during a telephone call is Article 6 (1) e GDPR.

Letter

When making contact by letter, the personal data communicated (for example: surname, first name, address) and information contained in the letter are stored for the purpose of making contact and processing the query.

The legal basis for the processing of the data communicated when sending a letter is Article 6 (1) e GDPR.

Personal data are used for the purpose of processing the subscription to each respective newsletter. The data are processed and used exclusively for sending the newsletter.

After entering the email address, users receive an email containing a link for confirming the authenticity of the address and the subscription (“double opt-in”). If users do not confirm the registration by clicking on the link contained in the email, the data are deleted immediately.

The legal basis for the processing of data in connection with the dispatch of newsletters is their consent in accordance with Article 6 (1) a GDPR.
The newsletter subscription can be cancelled at any time. If the subscription is cancelled, all personal data are deleted from our database.

On its website, AWE invites users to visit its company presence on social networking sites and platforms such as LinkedIn, Instagram and YouTube.

These online presences are operated in order to interact with the users that are active on these sites and platforms and to inform them about projects and services. By clicking on a social network’s logo, the user is redirected to the AWE presence on the respective network.

When users visit the platforms, personal data are collected, used and stored by the operators of the respective social network, but not by AWE. This is also the case even if the users themselves do not have an account with the respective social network.

The individual data processing operations and their scope differ depending on the operator of the respective social network. AWE has no influence on the collection of data or its further use by the social network operators. We are not fully aware of the extent to which, where and for how long the data are stored; to what extent the networks comply with existing obligations regarding erasure; what analyses are conducted and links established with the data; and to whom the data are disclosed.

Access to AWE social media sites is subject to the terms of use and privacy policies of the respective operators. The contact details and links to the data privacy policies of the social media on which AWE maintains a presence are available to AWE.